Actions offers two things you can do to whoever the list is showing. Message these people writes to them, and Export takes a spreadsheet of them. Filter the list first and the filter comes with both: Pending reaches the people who haven't replied, Claimed the ones who have, and on an event with more than one list, the list you're on comes too. A search term comes across on an export but not on a message, so use Filter for anything you want a message to carry. See Email everyone who is coming.

Send and Remind are invitation emails, not messages.

They send the invitation itself, with its personal link. Message these people writes whatever you like to the same people, and has no link in it unless you put one in.

Lists

A list groups invitations.

They share one name, one set of ticket types and one deadline. Manage lists, from Invitations, shows the lists you have and makes new ones.

Open a list for its own page, showing how many have claimed, what it hands out and what it asks. Two buttons send to everyone who hasn't been sent theirs, or remind everyone who hasn't answered. They appear once somebody is on the list. Edit changes its name, its deadline and its ticket types, and What they’re asked covers the questions. The ⋮ menu holds importing, exporting, duplicating and archiving.

Duplicate makes a second list with the same settings: how many tickets an invitation is worth, whether the invitee can edit their own details, the claim deadline, the ticket types and the questions. Nobody on the list is copied. You land on the new list's Edit page with its name ready to change.

You can set which ticket types a list offers from either end.

From the list's own page, under Edit. From a ticket type, under Where it’s shown on its own page, which is the one to use when you want one ticket on several lists. See Choose where a ticket is sold.

Moving an invitation to a different list changes which settings and deadline apply to it from then on.

Importing a spreadsheet

Import in the Invitations header takes a CSV or an Excel file, one person per row, up to 5 MB. Download a starter file gives you the columns already laid out.

Your file needs a column of identifiers. An identifier is anything stable and your own, such as a membership number. Reusing one updates that person instead of inviting them twice.

If the event has more than one list, the import asks which list the rows are joining. With a single list it uses that one.

Nothing is written until you have seen what the file will do. Check the file reads it and shows you the rows.

A row that cannot be imported as it stands opens in place, with boxes for its own details and the reason underneath. Correct it and press Check again, which imports nothing. You can also untick a row and import everything else.

Rows that need fixing are always shown, however far down the file they are. The screen shows the first twenty of everything else and counts the rest.

The button says how many invitations it will create or change, and it stays off while a row you have ticked still needs fixing.

Giving someone another place

Raising Tickets on an invitation that has already been accepted opens another place on it. Open the invitation, select Edit, change Tickets and select Save invitation. Add another guest then appears on the RSVP page that person already has, and they name the guest themselves.

Saving stops to ask, because that email goes to somebody. The page names the person and the address, and See this email shows what will arrive. Save and email them does both, and Save without emailing adds the place and says nothing.

The question only appears when the number goes up and that person has accepted. A save that changes a name or a deadline goes straight through.

The email carries the link to their RSVP.

What an invitation costs

Every ticket type on an invitation shows what the person will be asked for, on the row where you switch it on. Leaving the price box empty charges the amount named under the ticket's name.

Set a price on a list under Edit and everyone invited onto that list pays it. Set one on a single invitation, either as you create it or under Edit, and it applies to that person only. Type 0 to give the ticket away.

A price can't be more than the ticket's own price. Emptying a box goes back to inheriting: clear a person's price and the list's applies again, clear the list's and the ticket's own price applies.

An invitation's page shows Cost under What they can claim. Where the invitation offers a choice of tickets, it shows the range.

If your event sells in more than one currency, Priced in appears on the Ticket types offered line. Pick one and the prices under it reprice in it. The invitation keeps that currency for good: prices you type are read in it, the person's own page charges in it, and only tickets with a price in that currency appear. A list price is an amount of your event's own currency, so it applies to invitations in that currency only.

Invitations to priced tickets

An invitation to a ticket with a price needs a payment method connected before anyone can claim it. Until one is, the Invitations list and each invitation on it show a warning, and anyone opening their link is told the invitation isn't ready yet.

An invitation can go out before your payment setup is finished, and be claimed once it is. Claiming a priced invitation puts the invitee on the same payment page a buyer sees. Connecting either card payments or PayPal is enough for the invitation to work.

What an invitation asks for

The event's own defaults for every invitation live under Settings then Invitations: what to ask the invitee and their guests, whether guests can be added later, and whether someone can cancel their own RSVP.

What you ask invitees covers the invitee's name and email. Guests on an invitation holds the questions about the other people, and switching it off takes all of them away. Canceling and refunds holds the cancel switch, with the refund rules inside it.

Under the questions is a picture of the claim form they produce, and it changes as you answer. Your own design isn't in it, so to see how the form looks, open Customize.

Refunds allowed until reads in the event's own timezone.

Your own questions is what invitations ask for beyond a name and an email. Every field in your library gets a row, with a column for The invitee and one for Each guest: set each to Optional, Required, Read-only, Organizers only or Not asked.
The questions you're asking lead the table, and All other questions holds the rest, with a box to find one by name.
A list and a single invitation have the same table, which overrides the one above it. Change a cell and this list or this invitation differs from then on. Set it back to Default and it follows again.
Setting a cell to Not asked stops this list asking for something the event still asks everyone else.
You can fill an answer in for someone before they claim, under Questions and answers on the invitation. It covers the invitee and a guest for each further ticket, and the answers arrive on that person's form already filled in. For a question set to Read-only or Organizers only, this is the only place its answer can come from.

Good to know

The check screen says what each row will do: Adding, Updating, Already replied or Needs fixing, and nothing imports until you confirm. An invitation whose invitee has already responded is left as it is, whatever the file says.
An export starts from what's on screen, with the same filter. The panel counts what it's about to take and offers every invitation on the event instead.
Every column starts selected, including organizer-only ones. Narrow it before handing the file to a door team.
Save this as a preset keeps a set of columns for next time, and everyone on your account gets it. The panel opens on whatever you exported last.
CSV heads each column with the field name, so another system can read it. Excel writes the headings out in full to read.
If somebody picks a ticket and closes the page without paying, their place is held for about thirty-five minutes. After that the place becomes available again and their link offers the invitation again.