Task · Email senders

Set up your own email sender

Point ticket and order email at a domain you own, verified through DNS.

7 steps · About 5 minutes · Needs: A domain you own, and access to change its DNS records

1. Open Account settings then Email senders

   Your accountSettings

2. Select Add sender

   go.tito.io/acme/admin/settings/email

3. Enter the whole From address and a From name

   The from address is the full address, like tickets@myconf.com. The from name is optional.

4. Leave How your email is sent on Through Tito

   To send through your own mail server instead, see Send through your own mail server.

5. Select Add sender to save it

   The domain's page opens with the records to add, and shows Waiting for DNS.

6. Add every record the page shows, at your domain's own provider

   Three groups: the DKIM CNAME records, an MX record on a tito-mail. subdomain for bounces, and an SPF TXT record alongside it. Add them exactly as shown, since type, name and value all matter. If your provider adds your domain to whatever you type in the Name box, enter only the part before your domain, like abc123._domainkey. The page tells you if it finds a record under a doubled name.

7. Wait for DNS, then press Check now

   Most providers apply a DNS change within minutes, and it can take up to an hour to be visible everywhere. Tito checks every 15 minutes and ticks each record it finds, so press Check now when you'd rather not wait.

   The sender goes live on its own once every record verifies

   Once it goes Live, ticket and order email goes out from the address you set here, for every event that uses it. Your first address is your default, which every event uses unless you choose another in its settings, under After registering. To send from more addresses on the same domain, open it and select the link at the foot of its addresses.