Your event
Messages
Email everyone holding a ticket on the event.
What you can do here
Everyone holding a ticket gets one copy. You choose who that is: everyone with a valid ticket, or the attendees of one ticket type. You can narrow it further from there. Each copy goes to the ticket's own attendee, so somebody you assigned a ticket to gets their own. Any unassigned tickets are sent to the booker instead.
Buy five tickets and assign them to five colleagues, and a message to that ticket type reaches those five. Reassign one and the next message follows it.
Who it goes to
To is where you pick the audience. There are six to start from.
- Everyone with a valid ticket, or the attendees of one ticket type. Each copy goes to whoever holds that ticket, so assigning a ticket moves the copy to the attendee and an unassigned one goes to the booker.
- Everyone who ordered writes to the booker instead, whether or not they kept a ticket. It's the one for anything about the order itself, like an unpaid invoice or a refund, and it reaches an order nobody has paid for yet.
- Everyone with a valid ticket and whoever ordered it is both lists at once. Somebody on both gets one copy.
- Everyone you invited writes to your invitation lists whether or not anybody claimed anything. It's the only one that reaches somebody who was invited and hasn't replied, and it's offered once you've invited somebody.
- Attendees with details missing is everyone whose ticket details aren't filled in.
- Registered since the last message went out is everyone who registered after your most recent message. Picking it fills in the date that works out to, so it means the same thing when you come back to it tomorrow.
Use Narrow it down to cut any of them further. Each condition you add appears as a chip on the same line, and you can narrow by:
- Checked in for whether they've been through any of your doors yet.
- Ticket details for whether the attendee's name, email and any required questions are filled in.
- Registered through for the channel they came through, whether that's an audience or a portal.
- Language for the language their order was placed in. Only on multilingual events.
- Registered since for a date, to reach people who registered recently.
- Used a coupon for which coupon their order redeemed.
- Hasn’t had a message to leave out everyone who already received a particular message. This is how you follow up with only the people who bought after the last one went out.
A count at the end of the line shows how many people the message goes to. Select it and they're listed fifty at a time, without taking you off the message you're writing.
That count is how many emails will be sent. Someone holding three tickets counts once, whatever you narrow by, so the count is often lower than the number of tickets sold.
The list of people and the send step both say why, in a note under the count: how many tickets the audience covers, how many are held by someone already counted, and how many have no email address on them yet. A ticket with no email address comes back into the audience as soon as somebody fills one in.
The conditions on offer follow who you picked. Order status and Ordered are there for Everyone who ordered. Checked in and Ticket details are there for the other two. Change who it goes to with one of those applied and the screen says which condition came off. Everyone you invited has two of its own and nothing else, Invitation status and Invitation list, because the rest read an order or a ticket and somebody you invited may have neither.
An invitation has no language of its own to translate by.
Saying who in your own words
Type into the To box instead of picking from it: "VIP attendees who haven't checked in", "everyone who ordered, pending", "everyone except Early bird", "registered since last week". Press Enter and it sets the audience and the conditions for you, and you can change either afterwards.
Dates are relative. today, yesterday, last week and last month each become the date they work out to, and stay on that date afterwards.
The box reads only words your event already uses: your ticket types, your discounts and their codes, your registration pages, your languages, the questions you ask and the answers they offer, and the messages you've sent. Type something it doesn't know and it says so and changes nothing. Where a word could mean two things, it asks which you meant. What can I say here? under the box lists what it understands.
You can name one of your own questions the same way. "Coming to the dinner?" means the people who said yes, and "not coming to the dinner" the ones who didn't. A question with more than two answers means everyone who answered it at all.
Template
Template is one choice out of three, on the preview bar. It stays on what you picked last time.
- Your look matches how this event is set up in Customize. That's your banner, your logo, the event name, and whatever you've chosen to show about the date and the venue.
- Plain gives you the styled page and your words, with nothing read from the event. No banner, no logo, no event name, no date line.
- Plain text gives you no styled version at all.
You set Your look in Customize, the same place as every other look on your account, and Change your look in Customize → on the panel takes you straight there. Plain and Plain text can't be changed.
A QR code becomes its reference and a button becomes its address. Both still work.
Bold, italic, links, headings and lists
A message can hold Bold, Italic, Add a link, Heading, Subheading, Bulleted list and Numbered list. There are no colors and no text sizes.
A heading covers a whole line, and there are two levels of them.
Add a link takes a web address starting https://, or an email address.
Pasting from a document
Paste from a document and you keep bold, italic, links, headings and lists. Colors, fonts and text sizes are dropped, and a table becomes one line per row with its columns separated by dashes.
Pasting a picture
Copy a picture on its own, from a screenshot or "copy image" on a web page, and paste it into your message. It's the same picture block Picture makes, so you can select it afterwards to describe it or point it somewhere.
Images inside a document can't be pasted in. Add them with Picture instead.
Putting someone's own name in
Use Insert details to add information about the recipient, such as their name, their order reference or a link to their order. The same menu holds this event's own details, set under Settings → Event details.
What you insert appears as a blue chip, and each person gets their own information in its place.
Typing { in the subject or the message opens the same menu where you're writing. Keep typing to narrow it down, then press Enter to put the chip in. Escape closes the menu and leaves the { where you typed it.
When we don't have it
A name can be missing. First name and Full name are the chips that can come back blank, so each has a word to use instead. Both arrive already set to "there", so somebody with no name on record reads "Hi there,".
You can change that word. The panel shows you the line as those people will read it, and how many of your audience that is.
Somebody with no name on record gets no greeting line at all, instead of "Hi ," with a gap in it.
Details about the event
The same menu has an Event details group, holding whatever this event's details are set to, such as a Wi-Fi password or a hashtag. They go in as chips, the same as a name.
A detail is the same for everybody, so it has no word to fall back on. Leave a detail blank and nothing goes in its place.
Putting their ticket in the message
The same Insert details menu has an Add to the message group at the bottom. Each one drops a whole piece of the email in, on a line of its own.
Type { at the start of a line and the menu holds this group too. Part-way through a sentence it holds the names and details only.
There are four:
- Their QR code is the code they scan to get in.
- Button is a button, pointed wherever you need it.
- Picture is a picture of your own, at the point you put it.
- What they ordered is the tickets they bought and the amount they paid.
Use Preview → to see what they look like.
One code only lets one person in, so somebody holding several gets a button to their order, where all of them are. Their QR code says this under its own name once you drop it in, and Preview → names how many tickets each person holds.
Where the button goes
Drop a Button in and it asks where it should go. Select the chip later to change it. There are five answers:
- Their ticket opens that person's own ticket.
- Their order opens the order they bought. Somebody who was assigned a ticket gets no button here, because the order belongs to the person who paid for it.
- The event page opens your event's own page.
- Events listing page opens the page on Tito that lists all your events.
- A web address goes anywhere else, such as a travel page, a venue map or a hotel booking.
Button says is the words on it. Leave it empty and the button uses the standard wording for wherever it goes, like "View your ticket" or "View the event page".
Their QR code, and a Button or Picture pointed at Their ticket or Their order, put a working ticket in the message. So a message with one of these in it needs a list you're sure about. The page says so under the message whenever one is in there.
Putting a picture in
Picture takes a JPEG or PNG up to 10 MB. It goes on a line of its own, at the width of the email.
A picture you've added has two settings.
- Describe the picture is what the picture is, in your own words. Most email apps hide pictures until the reader taps "show images". Those readers get these words instead of the picture.
- Where does it go? is what happens when someone taps it. It offers the same places a Button does, plus Nowhere — it’s just a picture. That's where it starts.
If uploads aren't set up, Picture isn't in the menu.
More than one language
On a multilingual event the subject and message get a tab per language, on a Language row of their own. Switching tabs saves the draft.
Each tab shows how far that language has got. The one you're writing from is marked original. A language you have written has a dot, one you have started but not finished says half written, and one you haven't started is in lighter text.
A subject with no message falls back, and so does a message with no subject. An empty language does the same. The preview names every language this applies to, so you can see the whole list in one place before you send.
Previewing before you send
Preview → shows the message as one of the people who will actually get it, with their name, their order and their ticket. You can step through the audience one at a time. Template is on the same bar.
Every email includes a plain-text version as well, for readers whose mail app shows no formatting. View the plain-text version under the bar shows you that one, and View the email version brings you back.
If anyone in the audience is missing something the message uses, a note at the top says how many there are and what they'll read instead. Show me one of them jumps straight to one.
Sending goes through here. Continue… on the preview takes you to the confirm step.
When it goes
The last step before anything happens asks When. There are two answers.
Send now waits sixty seconds before anything is sent. The message's own page shows the counter running down, with Stop it beside it. Stop it and nothing has been sent, so the message goes back to your drafts exactly as you wrote it. Once the counter runs out the message is sent, and it can't be called back.
Schedule for later holds it until a moment you pick. Pick a moment offers times built from this event's own dates, such as the morning before it starts or the day after it ends. The date and time boxes underneath take anything else.
The times you pick are in the event's own timezone.
A scheduled message
A scheduled message shows in the list marked Scheduled, with the moment it goes on its row. Its own page still has everything:
- Edit opens it in the same form you wrote it in. Saving keeps the moment it goes, so only the words change.
- Send it now instead moves it to the sixty-second window.
- Change when it goes opens the moment picker again.
- Cancel the send puts it back in your drafts, exactly as written.
The audience is worked out again at the moment it sends. Schedule "everyone with a ticket" on Monday for Thursday, and everybody who buys on Tuesday and Wednesday is included.
When it can't be sent
Two things can stop a scheduled message going. Either way it stays in your list marked Not sent, exactly as you wrote it, and we email you.
- Nobody matches it any more. Everybody you wrote to dropped out between scheduling and sending.
- The moment passed while your account wasn't running. If we catch up within fifteen minutes it still goes. Past that it doesn't.
Either way nobody has had it. Open it, change what needs changing, and send it again.
Drafts
A message you haven't finished is a draft. It shows in the same list as the ones you've sent, marked Draft. Save draft keeps what you've written, and a subject on its own is enough.
A draft belongs to the event, so anyone on your team can open it and finish it.
The Filter menu on the list narrows to Drafts, Scheduled or Sent. A draft's own row menu offers Edit and Delete….
Sent messages can't be deleted at all.
Good to know
- A ticket with no attendee email and no email on its order can't be reached this way.
- Order reference and Link to their order are the booker's. An attendee who was assigned a ticket still sees the reference, which is printed on their ticket anyway. The link comes through blank.
- Logged (no SMTP) means outbound mail isn't configured for this account. The message is recorded but never sent, and it doesn't catch up later. Send it again once mail works.