Your event

Taxes

An account-wide library of tax rates any ticket type or item can point at.

Tax rates are shared across your whole account. You add one from the account's Settings, under Taxes, or from any event's, and from then on every ticket type and item on every event can use it.

Each rate has a percentage and a jurisdiction label. Whether a given price includes that tax or adds it on top is chosen separately, on the ticket type or item itself.

In an event's Settings, under Taxes, each rate also lists the ticket types and items in that event that use it, or says it isn't used there.

Reading a price in the admin

The rate's name follows a price everywhere the admin quotes one. It reads incl. VAT when the tax is already inside that figure, and + VAT when it's added on at checkout.

An order shows the tax it charged as its own row under the order's lines, grouped by rate, matching the buyer's receipt and invoice exactly. A refund confirmation says how much of the money going back is tax.

Two taxes on one ticket

A ticket type can charge two taxes at once, such as GST and QST in Quebec. On the ticket type's edit form, pick the first rate beside the price, select Add a second tax, and pick the second. The plus or including choice covers both.

Each tax is charged on the ticket's price, never on the other tax. The checkout, receipts, invoices and the order each show the two taxes on rows of their own.

What buyers read

Buyers read the rate's name beside each price, followed by its percentage, as in Includes VAT (19%). Invoices show the name too.

If the name contains your VAT number from Invoicing, the event page, the widget, the checkout and the buyer's order page leave the number out, and say VAT when nothing else is left. Invoices keep the name as you wrote it.

Reverse charge

With reverse charge, a company pays no VAT on a ticket and accounts for it itself. It only applies to some events, so check with your accountant before you switch it on.

Open the ticket type's Edit, and under the price select Set up beside Reverse charge. Choose who gets it:

• Companies in one country, for an event in a country where you're not registered for VAT. Pick the country.
• Companies in the EU outside your own country, for an online event. The answer names your country, from Invoicing.

The table under the answers shows what a company that gets it pays, and what everyone else pays. Everyone else pays the ticket's own rate, including people buying for themselves in that country.

A company gets reverse charge when it books for a company, in a country the ticket names, and the EU register confirms its VAT number as it books. Under the VAT number box, the booking form says which companies pay no VAT, and the total drops as soon as a confirmed number is typed. On a price that includes VAT, the company pays the price without the VAT in it. Its invoice shows its VAT number and says reverse charge applies.

You can change the words under the VAT number box in Customize, on the booking form's Words tab.

If the EU register doesn't answer while a company books, the company pays VAT. Its number is checked again for up to 7 days, and once the register confirms it the VAT goes back:

• Paid by card or PayPal, the VAT is refunded to the card or PayPal account. The invoice is replaced with one under reverse charge, and the buyer gets the refund email.
• A bank transfer that isn't paid yet has its invoice reissued for the lower amount.
• Paid another way, the order shows the VAT to refund. Send it back yourself, then select Mark as refunded.

An order that already had a discount, an addition or a refund shows the VAT to refund too. Refund it from Actions, then select Mark as refunded. Each time, the order's history says what happened.

The row only shows on a ticket that charges tax.

Events imported from Tito Pro or Tito Classic

Each ticket type is imported with the tax rate it had, added on top or included in the price as it was, and a Classic ticket with two rates is imported with both. A rate you already added with the same name, place and percentage is used rather than a second copy.

These aren't imported, and you can set the rates on the ticket type here:

• A Classic ticket with three or more tax rates.
• A Classic ticket taxed with tax components.

Good to know

• A rate's percentage is set when you create it and can't be changed afterwards, so an order from last year can always be checked against the rate that charged it. To charge a different percentage, add another rate. You can still rename a rate and change its jurisdiction.
• The order line stores its own copy of the rate at the moment of sale, so old receipts keep the tax they were charged whatever happens to the rate later.
• Whether prices are shown including or excluding tax is set under Checkout, on the account and on each event.
• Change the wording on invoices, under reverse charge, replaces the standard sentence on the invoice with your own, such as the one your tax advisor gives you.
• VAT category is the standard EN 16931 code an invoice built on that rate will declare. Leave it Not stated unless you issue VAT invoices. Exempt, reverse charge, intra-community supply, export and outside-scope each ask for an Exemption reason, the sentence an invoice prints to explain why no VAT was charged.