Your event
Payments
Every way this one event takes money: card, bank transfer, PayPal, and how long an unpaid link stays open.
What you can do here
Everything on this page applies to this one event. You connect Stripe and PayPal once for the whole account, and these settings control what this event does with them.
Card payments
Where buyers pay is the card payment page. On Stripe’s page sends them to Stripe. On your pages keeps them on your own site, in Stripe's own form. On your pages, with wallets and local currency also keeps them on your site, in a Tito form around Stripe's own card fields, which is what lets it show a buyer prices in their own currency where Stripe offers that. Where either of the forms on your own pages can't run, the buyer gets Stripe's page instead.
Prices in a buyer's own currency are Stripe's Adaptive Pricing. Stripe works out the currency, converts at a rate held for 24 hours, and adds a conversion fee of 2 to 4 per cent to what the buyer pays. You are paid the same either way, and a buyer who chooses your currency pays no fee. Whether it appears at all is a setting in your Stripe dashboard.
Create Stripe customers for paid orders, under Advanced, makes every buyer who pays appear as a customer in your Stripe dashboard, with all their payments recorded in one place. It's on to start with, and leaving it on is what lets a returning buyer's card details prefill at checkout. Off, payments show up in Stripe as one-off guest payments.
Apple Pay, Google Pay, Link and PayPal appear as one-tap buttons at the top of the card form. Where the only thing left to ask a buyer is their name and email, they appear above that step too. An event that collects attendee names or its own questions keeps them to the card form.
They only show on web addresses Stripe has been told about, each address separately, including every subdomain. We register your account's addresses for you. Advanced lists each one with the wallets that are live on it. A wallet listed as not showing gives Stripe's own reason. Quote that reason if you contact Tito support about it.
Other ways to pay
Allow payment by bank transfer lets a buyer choose to pay by transfer instead of card. The order stays pending until you mark it paid. Days to pay sets how long they have. Three fields underneath it decide the chasing: Remind the buyer this many days before the due date, Chase the buyer this many days after the due date and Cancel the order this many days after the due date. It needs an account to wire to, from your account's Invoicing page or from Stripe, and the panel tells you when there's neither. See Bank transfers and invoices for the whole flow.
Bank transfer is enough on its own. An account with Account holder and IBAN filled in can sell paid tickets with no payment service connected. Where both that and Stripe are set up, Where transfers go on the Invoicing page chooses which one buyers are sent to.
Allow payment by PayPal puts PayPal alongside card at checkout. It needs PayPal connected on the account first. It shows only in the currencies PayPal supports.
Anything a buyer pays for after their order is already paid, such as upgrading a ticket or adding to their order, is charged on its own, and they choose how to pay it the same way. Bank transfer covers these too, and the change gets its own invoice with its own number and due date. A change to an order whose own money hasn't arrived yet still needs Stripe or PayPal. Money sent back later goes back the way it came in, so an add-on bought with PayPal on an order paid by card is refunded through PayPal.
Currencies
Every price on the event is in the currency you chose when you created it, and that choice stays. Currencies lets the event hold prices in more currencies as well.
Selling in shows the ones you sell in now, your own currency among them, marked Event currency. Add a currency lists the rest by code and name. Tick one to add it, then set the price in it on each ticket type, extra and fixed-amount coupon. The price field on those screens becomes a row with a column per currency. Untick a currency in Selling in to stop selling in it.
Leave a column blank and the ticket or extra is not offered in that currency. Your Ticket types list says which currencies each row sells in. A donation takes any amount, so it is offered in every currency you tick, with its own suggested and minimum amounts per currency. A ticket with a ladder of prices takes the boxes on each tier instead, and on its bridge price if it keeps selling between tiers.
A currency nothing is priced in yet is named in a warning above the list, because no buyer can pay in it until something has a price. Once part of the event is priced in it, a line under the list says how many ticket types and extras that is.
How a buyer gets a currency decides how someone arrives in one of them. With a switcher, the event page shows a small control beside the language one and the buyer picks. Following the browser's country puts a buyer whose browser says Sweden into Swedish krona, if you priced it. With a link, nothing is shown and only a link you hand out chooses.
Any link with ?currency= in it chooses the currency whatever the setting says. Whatever a buyer ends up in, they see only what has a price in that currency, and the order is in that currency from checkout to refund.
On an event selling in more than one currency, the money figures on your event overview and your Sales report appear in one box: a converted total in your event's own currency, with what you actually took in each currency beside it. See Currency conversion for where that rate comes from and what reaches your bank.
Unpaid orders
How long a payment link works for is how long a payment link you send holds its tickets. After that the order is canceled and the places go back on sale.
Good to know
- Whether this account is taking real money depends on which Stripe account it's connected to. A test connection shows a Sandbox badge in the account bar, and there's no per-event or per-account switch. To test without touching live sales, open your account's sandbox from the account switcher. A card is the only way to pay in there until an owner connects a Stripe sandbox of their own, which is also what puts the one-tap wallets in front of you. See Test in the sandbox.
- A refund issued directly in the Stripe dashboard reaches this admin only when it's a full refund. For anything partial, use Refund or cancel on the order. It asks what to refund before it asks anything else, so you can pick the whole order or one line on it.
- A buyer can't cancel a whole PayPal order from their own order page, so those buyers come to you for the rest.