Task · Account settings

Close your account

Close an account that has never taken a payment, with every event in it.

4 steps · About 2 minutes · Needs: The owner role on the account

1. Open Account settings

   It's Settings, at the right-hand end of the account bar.

   Your accountSettings

2. Select Close this account… at the foot of the page

   go.tito.io/acme/admin/settings

3. Type the account's name, then select Close in 30 days

   Every event in the account goes, with its orders, tickets and attendees, and so do your pages, design and settings, the account's test mode and its web address. Your team's access to it ends, with its waiting team invitations, its sign-in settings and the apps connected to it, so nobody who takes the web address later can use any of them. Your sign-in stays, and so does your place in any other account.

   Nothing happens for 30 days. Until then:

   • a red bar at the top of every page of the account, and of each of its events, shows the day it will be closed
   • you and everybody who runs the account’s settings get an email about it

4. Select Keep this account on the red bar to stop it

   You can keep it until Tito closes it. If the account takes a payment while it waits, it's kept for you.

   Only the owner can close an account

   An account that has taken payments can't be closed here. Contact Tito support to close it.