Task · Account settings

Add a custom domain

Serve your event pages from a domain you already own, instead of your Tito address.

5 steps · About 5 minutes · Needs: A domain you own, and access to change its DNS records

1. Open Custom domains under Account settings

   The page lists your domains. An account can hold up to ten.

2. Press Add domain

3. Type the whole address and press Add domain

   Type it in full, like tickets.example.com. The domain gets its own page, showing the records to add.

   go.tito.io/acme/admin/settings

4. Add the records the page shows you, at your domain's own provider

   The page lists each record's type, name and value. A domain provider's own form asks for those three things. Every name and every value has its own copy button, so you can take them across one at a time.

   Add every record in the table. That is the whole job for most domains.

   Some providers won't accept one of the records. That is usually a CNAME on a bare domain like example.com, which the rules of DNS don't allow. If yours refuses one, open the line under the table that begins "My provider won't let me add". It names the record your provider turned down and gives you the ones to use in its place. The other records in the table do not change.

5. Wait for DNS, then press Check now

   Most providers apply a DNS change within minutes, and it can take up to an hour to be visible everywhere. Tito checks on its own, so press Check now when you'd rather not wait.

What the status says

Each domain has one of five statuses, with a line underneath saying what was found.

• Waiting for DNS means nothing is at the record yet, or the change hasn't become visible. Wait a little and press Check now again. If it's been longer than an hour, check the record's exact name and value against the domain's page. A record on the wrong subdomain, or with a trailing typo, looks the same as one still on its way.
• Pointing elsewhere means there is a record, but it points somewhere that isn't your Tito address. Usually that's a typo in the value, or a record left over from testing. Compare it against what the domain's page shows and correct it.
• Connecting means the records are right and the certificate is on its way. There is nothing to change at your provider.
• Live means the domain is serving your pages.
• Not connected means the certificate couldn't be issued. The line underneath says what went wrong. Check that the records still match what the domain's page shows, then press Check now.

Choose what a domain shows

Each live domain has a What this domain shows control. It offers four choices.

• Everything makes the domain your account's address. It shows what your Home page setting shows, and every event can be reached on it. One domain at a time can be set to everything.
• One event makes the domain that event's address. The event's page is the domain's front page, and links to the event use the shorter form, so an order link reads tickets.example.com/orders/….
• A series makes the domain the series' address. The series page is the front page, and each event in the series has its own segment, like tickets.example.com/monday.
• Chosen events picks the events the domain covers. The front page lists the chosen events and nothing else.

A domain set to one event, a series or chosen events works only for what it names. Anything else on that domain shows a not-found page. Links a buyer already has keep working wherever they point: order and ticket links open on every domain, and a page that moved to another domain redirects there.

An event can be on one domain at a time. An event that's already on another domain shows that domain's name in the picker, and choosing it moves it here. A domain whose only event moved away goes back to Not set.

Good to know

• Once the records are visible the domain connects on its own. Your Tito subdomain redirects visitors to the new address, and any link an attendee already has keeps working.
• A domain that has gone live can go back to Waiting for DNS or Pointing elsewhere later. That happens when its DNS records change at your provider, so check them there first.
• Remove domain… on the same page takes it back off at any time. Your Tito subdomain becomes the public address again immediately.
• Removing a domain keeps its What this domain shows choice. Add the same domain again and the choice comes back with it.