Your account

Customize studio

A full-screen studio for everything people see, with a live preview beside it.

Customize is a full-screen studio. It has a list of every screen in the buyer's journey, a live preview, and a tool to inspect each element and tweak how it looks and what it says.

Open it from the account bar and you're editing the account's own defaults. Every event starts from those until you change them on the event.

A button or a link in the preview goes nowhere.

The question mark at the top right of the preview says when the screen you're looking at is shown, and who sees it. Point at it or select it.

Which journey you're looking at

Three menus above the preview say whose journey the studio is showing: Who, How they book and Language. The list of screens down the side follows them, so it holds the screens that journey has.

Who is Everyone or one of your audiences by name. How they book lists the ways this event sells, out of Buys with a card, Claims a free ticket, Accepts an invitation, Claims from a portal and Asks for a ticket. Language lists the languages this event is in.

What you pick stays as you move between screens. The menus change what you're looking at, not what you're editing.

Controls for the screen you're on

The Look tab lists the controls that change the screen in the preview. The banner belongs to the event page, so it isn't in the list while you're looking at a ticket. Controls for other screens at the foot of the tab opens the rest, and a control does the same thing wherever you change it.

The email screens list every control.

The size of the preview

The preview lays your page out at a laptop's width, so what you see is the layout a laptop gets. The size menu under it offers Fit, which is where the studio starts, and 100%, 75% and 50%. The size you pick stays as you move between screens.

A phone preview fits at any window, so the menu is on the desktop preview only.

Uploading images

Banner and logo controls on the Look tab take a PNG or JPEG up to 10 MB. Each one shows the ideal size. Drag one in, pick a file, or paste a link under Use an image URL instead. Where file uploads aren't set up, only the link box appears.

Crop reframes the picture. On an event still using your account's picture, cropping makes the result that event's own and doesn't change your account's picture.

Remove takes the picture off the page. On an event that leaves the page with no picture even when your account has one set.

Follow the account appears on an event that is using its own picture while your account has one too. It drops the event's picture so the event goes back to using the account's. It also brings the picture back after Remove.

What the ticket list says

Two lines on a ticket row are written from a live price or a live number, so they have a switch instead of a box. On the Event page screen, both appear at the top of Everything else on this screen.

• Price rise notices covers the line under a ticket that has more than one price, telling people what the price becomes next and when.
• How many are left covers both places a small number appears: the line under a tiered ticket, and the count beside a ticket's name.

Both switches reach your widget and your portal pages as well, so people see the same ticket row wherever it appears.

People are always told when a ticket is fully booked, and when it goes on sale or stops selling.

Inspect on the preview finds both. Select the line on the page and it names the switch and takes you to it.

Two lines on the payment page

The Payment screen has two wording boxes for the line above the amount. Waiting-for-payment line is what a booker reads when Tito has their name. Waiting-for-payment line (no name) is what the page says when the order has no name, which is how an order from a portal arrives. Rewording one leaves the other as it was.

The second box appears under Everything else on this screen. The preview always shows a booker with a name.

What's in an email

On the email screens In this email is the first thing under the search box at the top of the Words tab. It's a switch for each part the email includes, in the order it sends them: Your logo, Their QR code, When and where, Their answers and What was paid. Your note and Sign-off are parts too. Their switches are further down, on their own wording boxes.

• Always lists the ticket reference and the links to view a ticket, change details or pass it on. The email needs them to work.
• Switch Their QR code off and the reference stays on the ticket, set out to be read at a desk. A ticket with no QR code still gets somebody in.

Inspect works on an email the same way it works on a page. Select a line, a heading, the code or the button and it names what writes that part, then takes you to it. Selecting the event's name, its date or its venue takes you to the event's own details, which is where an email reads them from.

Words an email only sometimes says

The Words tab lists what the email in front of you says. Several emails have two versions of a line and send one of them. The invitation email greets somebody by name when you gave it a name and says "Hello," when you didn't. The refund email says the money is on its way back to a card or to a PayPal account. The ticket email has one wording for a ticket that still needs answers and another for one that doesn't.

The version the preview isn't showing is under Everything else on this screen, with a box of its own. Rewording one leaves the other as it was, so check both if you want them to match.

The subject line is always in the list, whichever version the email is showing. It's the one part of an email the preview draws above the message rather than inside it.

How a message looks

Messages is one of eleven email screens, beside Order confirmation, Ticket email, Reminder email, Reassignment email, Refund email, Cancellation email, Invitation email, RSVP confirmation email, RSVP cancellation email and Extra-place email. It's where Your look comes from, the choice at the top of every message you write. Its In this email list is different from the rest:

• Banner, a picture across the top. The picture is the banner on the Look tab, so a message shows the same one as the event page.
• Your logo, shared with the other email screens, so a switch here changes them too.
• Event name, the title line. Switch it off and a message goes out as a plain letter.
• Date and time, Venue name and Street address are three separate switches, and all three start off. Turn on the ones that help.
• Your account’s name, a line at the foot saying who the message is from. It starts on.

You can switch off any part of the frame around a message, your own name at the foot included. A message has no Sign-off line, so put your closing at the end of the message itself.

The invitation emails

Four of the email screens are for people you invite. Invitation email is what you send to ask them. RSVP confirmation email goes out once somebody has accepted, with all the tickets from their invitation. RSVP cancellation email goes out when an RSVP is taken back. Extra-place email goes out when you give an accepted invitation room for somebody else.

You write an invitation's Subject and Message body on the send screen, so those boxes aren't here. The Invitation email screen holds the wording around them: the greeting at the top, the button to accept, and the note under it about the link being personal. It also holds the wording a batch send uses, since a batch goes out without a send screen to write on.

The screen has two buttons because the email has two destinations. Somebody who hasn't answered yet gets View-invitation button and their invitation. Somebody who has already accepted gets View-RSVP button and their RSVP, along with Resend subject, already accepted and Resend body, already accepted.

Greeting and Greeting with a name appear on the email that approves a ticket request, and on the extra-place email. Changing one changes all three.

Words on the invoice and the receipt

Invoice and Receipt are the two screens under Documents. Their labels are boxes in the Words tab: Bill to, Issued, Supply date, Order, Due, Paid on, Settles, Net, Total and the Payment details labels, along with the heading at the top of each document.

The rest of a document comes from elsewhere, and Inspect says where. Select your business name or your address and it takes you to Account settings then Invoicing. Select a line and it takes you to the ticket type or the item that line is for.

The buyer's name, their address, the order reference and the invoice number come from the order itself, so Inspect leaves those alone. So does the line asking a buyer to pay by a date, because that line has the date in it.

The thank-you under a settled invoice has a switch. Turn it off and the invoice ends at the total, which is what you want when your invoices go to a finance office. The band across the top still says the invoice is paid.

Editing wording

• The boxes run in the same order as the page, top to bottom. Find the words on the preview, then find them the same distance down the panel.
• Inspect on the preview's toolbar starts from the page. Select anything on it, a link included, and Inspect names where that comes from, then takes you to the control that changes it.
• Leave a box empty and it uses Tito's wording. The gray text in the box shows exactly what that will be. Use the default wording puts a box back.
• Notes, intros and secondary headings have a switch beside them. Turn it off to hide that element. Your wording is kept.
• The panel lists only what's on the preview. A page says different things in different states, such as a refunded order or a fully booked ticket. Other wording that can appear on this page opens the rest.
• Find a word anywhere appears at the top of the Words tab on every screen. It searches every screen and every email at once, your own wording included. Type what someone would read, like "at the door" or "refunded". While a search is running the panel shows the matches and Back to this screen.
• A word is stored once, so changing it changes every place it's used in that language. The box says when a word appears on more than one screen.

What people read under the tickets

The Words tab on the event page ends with Additional information. It's a box for anything somebody needs to know before they book, and what you write in it shows on the event page under everything you have on sale. Your description is the other place words go, above the tickets, and that one says what the event is.

The toolbar over the box makes text bold or italic, and adds links, headings and lists. Select some words and press the link button and you get your own pages first, by name, with a box for any other address under them.

Picking a page stores the page, not its address. Rename it or move it to a different address later and the link still works. Only published pages are offered, because a draft has no address for a link to reach.

Nothing shows on your event page until you write something. While the box is empty the preview shows a dashed line where the words would go, and selecting that line takes you to the box. Nobody but you ever sees the dashed line.

There's a box per language, like everywhere else on the tab.

What people read once they've booked

The Words tab on the order page ends with its own box, also called Additional information. It's the same kind of box at the other moment, for anything somebody needs to know once they've booked, such as where to go on the day or what to bring.

What you write in it comes out in two places: on the order page under the tickets, and in the order confirmation email.

It works the same way as the box on the event page.

The event page's box and this one are separate.

Editing your own content

The editing panel lists your own content on the screen: the event's Name, Date and time, Venue and Description. Edit beside one changes it without leaving the page you're looking at.

Ticket types, offerings and questions have pages of their own, so Edit on one of those rows asks first before taking you there. Leave Customize goes and Cancel stays.

What each screen asks

The Questions tab lists the questions a screen asks. The order is the first section, asked once however many tickets somebody buys. Under it comes a section per ticket type, asked again for each ticket of that type.

Add a question starts from the questions this event already has, and Create a new question writes a new one without leaving the studio. Remove takes a question off this screen and keeps the question.

The sections follow the journey in the picker, so they cover the ticket types that journey sells. On Asks for a ticket they cover the places on your request form, which you can offer without putting them on sale.

On the ticket screen the sections list the answers that print on a ticket. Those are asked earlier, on the booking form, and editing one changes it in both places because it's the same question.

Pages that aren't about one event

The account-level studio has a group called Across your account. These pages belong to the whole account rather than to the event in the picker.

• Front page is your list of events. It appears when your front page is set to show that list. Point your front page at an event or at a page you wrote and this screen goes, because your front page is then one of those.
• Series page is what a grouping of events shows. It appears once you have a listed series with something on it.
• Buyer sign-in, Sign-in link sent and Buyer account are the three pages someone sees when they sign in to look at their own orders and quotes.

Wording here is stored the same way as everywhere else, so a word you change on one of these pages changes it wherever else it appears.

Good to know

• Ticket emails take the accent color and logo from the Look tab. If your color would be hard to read on white, it's darkened just enough to stay legible. The code itself is always black on white, so it scans.
• The account-level studio previews against one of your events. The picker above the preview changes which one. You're editing the account's defaults either way.
• Opening the account-level studio needs the account's settings-management capability. Opening it for one event needs that event's own capabilities.