Task · Search

Find someone across your events

Answer an email from somebody whose event you can't place.

5 steps · About 1 minute

1. Go to your account home

   The search box appears under the greeting.

2. Type what you have

   A name, an email address, or the reference from an order or a ticket. Three letters is enough to start.

   go.tito.io/acme/admin/search?q=brien

3. Pick a result from the list under the box

   It shows the closest few matches, each with the event it belongs to. Arrow keys move down the list, Return opens the one you have picked.

4. Or press Return to see everything that matched

   The full list opens as its own page, with the kind of record, who it is, the event, the reference and the status.

5. Open the record you want

   You land on that order or attendee inside its own event, where every action lives. Refunding, resending, editing and check-in all work exactly as they do when you get there through the event itself.

   Nothing matched?

   Check for a typo in the address first. If a booker used a different address at checkout from the one they are emailing you from, search their name instead.