Task · Email senders

Send through your own mail server

Send ticket and order email from your own address, through your own mail server and its SMTP details.

6 steps · About 5 minutes · Needs: Your mail server's name, port, username and password, from your mail provider

1. Open Account settings then Email senders

   Your accountSettings

2. Select Add sender

3. Enter the whole From address and a From name

   The from address is the full address, like tickets@myconf.com. The from name is optional.

4. Under How your email is sent, choose Through your own mail server

   go.tito.io/acme/admin/settings/email?add=1&via=smtp

5. Enter your mail server's details

   Your mail provider lists these, usually on a page about SMTP or about sending from other apps.

   • SMTP server, the name of the server, like smtp.example.com.
   • Port and Security. Port 587 goes with STARTTLS, and port 465 goes with TLS.
   • Username, which is usually the address itself. Leave it empty to use the address.
   • Password.

6. Select Add sender to save it

   Tito signs in to your mail server before it saves anything. If the server refuses, the reason shows under the box it's about, with what the server said. Once it's saved, the address can send straight away.

Changing the server later

Open the address from the list. Its page shows the server it sends through and when Tito last signed in to it.

• Check connection signs in to the server again, without sending anything.
• Change server details asks for the password again. Tito never shows a password once it's saved.

Good to know

• If your mail server refuses an email, Tito sends it from its own address instead, with replies going to you. The address shows Not sending until an email gets through again, including a test you send yourself.
• In Test mode, email is sent from Tito's own address and never through your mail server.