Your event

After registering

What someone can change once they've ordered: details, removals and refunds, and the code they show at the door.

Choose what bookers and attendees can change after registering. Attendees can update their own details until you restrict changes.

Old ticket and RSVP links

Classic and Pro ticket links can send a fresh link to the address saved for the ticket. For a Classic ticket without a holder address, Tito uses the order buyer’s address. A ticket with neither address opens directly.

The emailed link works through the end of the event’s local date, or for 24 hours if the event is past or undated. Old Pro RSVP links follow the same email step and open the primary ticket. Pro invitation links open the imported invitation.

Straight after paying

Once somebody pays, they see the amount they paid, with Payment complete under it, for about two seconds. Then their order page opens. This happens in the widget and on the event page. A free order goes straight to the order page.

If the payment hasn't been confirmed yet, they wait on that screen for up to 10 seconds. Then the order page opens and says it's confirming the payment.

Leaving the questions until later

On an event that asks its questions after the order is confirmed, whoever ordered goes to the questions as soon as their payment goes through. Finish this later takes them to their order page instead. The order page says what is still outstanding and leads back to the same questions.

What the order page says is outstanding

The order page opens with a bar showing how many tickets have somebody named on them, and one button for whatever is left to do. It asks for the names first, because naming somebody is what sends them their own ticket, and becomes the unanswered questions once everybody is named.

Two things are never counted there. Tickets on an anonymous ticket type collect no name, and questions you ask each attendee are answered by that attendee on their own ticket page.

The order page for an RSVP has no bar and no count of who is named, however many places the invitation has. If a name is missing, the button still asks for it.

Whoever ordered can open any ticket from the order page and change the name, email or answers on it. Saving takes them back to the order page.

Once you stop attendees changing their details, the button stops appearing and the bar stays.

On an order of more than one ticket type, the tickets are listed under a heading for each type, with how many of that type there are.

Stopping attendees changing their details

The person named on a ticket can fix their own name, email and any questions you asked them, from their ticket page. Where their ticket is booked into a session, they can also move to another option of it. That happens without you switching anything on. See Let attendees move to another option themselves.

The ticket shows their job title and organization under their name, when you ask for them, so they can check what their badge will say before they arrive. It looks for questions called Job title, Role, Company or Organization. Update ticket details is beside their answers, or with the ticket's other actions when you ask them nothing.

Stop attendees changing their details takes all of it away. Attendees can keep changing until sets the moment it starts, and leaving it blank stops them straight away. A ticket type can set its own date for either.

Once changes are stopped, the ticket page and the order page say so where the edit link used to be. What to tell them is that sentence. It arrives written for you, and you can add to it or replace it. Use it to give a date, or an address to write to.

Leave those words as they came and every attendee reads them in their own language. Change them and they read yours, in the one language you wrote. Somebody who follows an old link to the edit page gets the same sentence there.

Once you've stopped changes, or set a date, Attendees says so above the list, with the date where there is one. Select Change beside it to change the setting without leaving the list.

Stopping attendees changing an email address

The address on a ticket is where that ticket goes, so changing it moves the ticket to somebody else. Stop attendees and bookers changing an email address leaves that to you.

Once a ticket has an address on it, the attendee reads the address on their ticket page instead of a box, with a line under it asking them to come to you. Whoever ordered reads the same thing on the page where they name their group.

This setting leaves names and answers editable unless you also restrict changes to completed tickets. Blank tickets can always be assigned.

Assign to someone else goes as well, on the tickets that already have an address. Handing a ticket to a different person is the other way of putting a different address on it.

You change an address yourself from the attendee's page, under Actions and Edit their details and answers.

Stopping changes after a ticket is assigned

Stop attendees and bookers changing completed ticket details lets people finish assigning each ticket. Once a ticket has a name, an email address, and all required answers, its details are locked. Other tickets in the same order can still be completed.

You can edit a completed ticket from the attendee’s page. Events imported from Tito Pro keep their restriction on changes to completed tickets.

Self-service removals and refunds

Let people change or cancel their own orders is the one that moves money. From their own order page, whoever ordered can remove a ticket or an item, or cancel the whole order. Anything they paid comes back automatically. People can change or cancel until closes that window, and no more changes are possible after it.

A paid order's page says whether its buyer can still do this, and until when. Select Change beside it to change the setting from there.

Something a booker added to a paid order and hasn’t paid for yet shows on their order page as awaiting payment. They can pay for it or remove it. Removing it charges nothing and puts what it was holding back on sale.

Buyers updating their invoice details

Let buyers update their invoice details puts Update your invoice details on the order page. From there a buyer can change the company name, address, VAT number, their own reference and the purchase order number on their invoice. If an invoice was already issued, it's canceled with a credit note, and the buyer is emailed an updated one with a new number. The amounts never change.

Choose how long they can do it for. For a number of days after each order counts from when each order was placed. Until a date closes it for every order at the same moment.

The order's page in admin says whether its buyer can still do this, and until when. You can update the details yourself at any time. See Update the invoice details on an order.

One person managing the whole order

The booker manages the whole order puts a single code on the order page covering every ticket in it. Whoever ordered gets one confirmation for the whole group, and no per-ticket assignment emails go out. Scanning that code at the door checks the whole group in, with counts per ticket type. On the order page the code comes after the list of tickets it covers. An invitation whose guests paid for their tickets in separate orders has no single code. Its order page links to each ticket, and each ticket has its own code.

The booker can add that code to Apple Wallet or Google Wallet from the order page or the confirmation email.

Adding it to a calendar

Let people add the event to their calendar is on for every event. On their order page and their ticket page, people get a choice of Google Calendar, Outlook, or a calendar file to download. So does the page that thanks them for saying they're still coming.

Their confirmation email, the RSVP confirmation email and the reminder about missing details have a link to the calendar file under the date. Both confirmation emails come with the calendar file attached as well.

In a widget on your website, Google Calendar and Outlook open in a new tab and the calendar file downloads, so the widget stays on your page.

People can also add the event to their calendar from your event page, before they register. It's off until you turn on Let people add the event to their calendar from your event page in the event's Settings, under the dates. The link is under the date and offers the same three choices. It adds the event's own date and time, and the entry holds only what your event page shows. Metadata fields you've added to calendar entries are left out, and so is a venue, address or description you've hidden from the page. Hide the date and the link goes too. The two switches are separate, so you can offer either one, both or neither.

On an order page with a total, the button is in the What you paid box, under the receipt. Where you have given the event a venue, a Get directions button is under it. On the ticket page, and on an order page for a free booking, the button is beside the event's name, at the top, with the date underneath it, and Get directions is a menu under the date.

When somebody's ticket is for A bookable time slot, or for a ticket type with a time of its own, their calendar gets that time in place of the event's dates. A booking for one time slot is one entry, so they get the choice of Google Calendar, Outlook or the calendar file.

When a booking covers more than one date, such as the event plus a workshop, people get the calendar file alone. It holds every date in the booking, the event's own included.

An all-day event goes into the calendar as an all-day entry covering each of its days, the last one included.

Each calendar entry links to the event page. Its notes hold the event’s description, then the address of each link in it, one to a line, then any metadata fields you’ve added to calendar entries, such as a joining link, then the event page’s address. A long description is shortened. Where the venue has a map pin, the entry has the pin too, apart from a session at a venue of its own. See Add a field about your event or its attendees for how to add a field to calendar entries.

Switch it off and the links and the file both go. A link in an email already sent stops working, but a calendar file attached to one stays with whoever received it.

A refunded ticket's calendar file stops downloading.

When a ticket is refunded or canceled, the email telling people so comes with a calendar file that takes the event out of their calendar. Anything they still have a ticket for stays, such as the event itself when they have a second order for it.

When somebody moves to another option of a session, the email with their ticket comes with a calendar file that takes the old option out of their calendar. When somebody else booked the ticket, the booker gets a short note with a file that does the same for their calendar. See Move someone to another option.

When you change the date, time or venue of the event or one of its sessions, send a message with Calendar file ticked. The entry already in people's calendars moves to the new time and place. See Messages.

Adding it to a phone's wallet

Every ticket page and every ticket email offers the pass. On the ticket page it is an Add to wallet menu, holding Add to Apple Wallet and Add to Google Wallet. Where only one of the two is available, it is that one link instead. In an email they are Apple's and Google's own wallet badges, in the language the email is written in. The pass puts the ticket itself on the booker's phone: the barcode a door scans, the event's name, when it starts and where.

A ticket type with QR codes turned off gets a pass with no code. The pass shows the ticket's reference under the label Reference, and that is what the attendee shows at the door.

When the booker manages the whole order, the order page and the confirmation email offer one pass for the whole order instead, carrying its single code. On an order page with a total, the pass is the last button in the What you paid box. On an order page for a free booking, it is under the code.

Wallet passes, on the Look tab of either wallet screen in Customize, switches passes off for the event. It covers both wallets.

There's nothing to set up: no Apple developer account, no Google account and no certificate. A voided or refunded ticket keeps its pass, and the pass says it's no longer valid.

A pass already on someone's phone stays up to date. Change the venue or move the start time and the passes update within about fifteen minutes. A phone with no signal at the door won't pick up a change made after somebody left for the venue, so send an email as well for a same-day change.

When a ticket goes to somebody else, the pass on the previous attendee's phone stops updating, and its code won't get them in. The new attendee adds their own pass from their ticket page or email.

Choosing the rows on a pass

A pass starts with the person's name, the ticket type, the date, the time and the venue, all on the front. Pass rows, on the Look tab of either wallet screen in Customize, lists the rows on the front and the rows on the back, and each one shows what it says on the sample pass.

To put a row on the back, open the menu beside it and choose Move to the back. To add a row, use Add to the front or Add to the back, then pick what it shows: the order reference, for example, or words of your own. The same menu renames a row or removes it, and the arrows move a row up or down on its side.

The front of an Apple pass has room for four rows, or eight with no artwork. When the front is full, move a row to the back to make room. The date and the time share one row when that's what it takes to fit.

On the Google Wallet screen the same two lists are called On the card and In the pass details, and one choice covers both wallets.

An all-day event's pass has no time row, and an event over more than one day shows its first and last days, such as 3 Feb – 4 Feb 2027. A row with nothing to show for the event is listed under Not on this pass.

When a ticket is booked for one time, such as a time slot or a ticket with a time of its own, its pass shows the date and time that starts. A pass for a whole order does too, when every ticket on it is booked for the same time.

Changing the words on a pass

The rows on a pass are labeled Event, Name, Ticket, Date, Time, Venue and Order. Open Customize, pick Apple Wallet or Google Wallet from the list of screens, and the Words tab lets you rename any of them. Rename the name row to Member and every pass for the event says Member above the person's name.

Three of the labels can only be changed here. The heading at the top of the card shows the event's name, a canceled ticket has a note saying it is no longer valid, and a pass with no QR code labels its reference.

Each label also has a switch. Turn it off and the pass shows that row's details with no label above them, so the event's name can stand alone at the top of the card. Your wording is kept for when you turn it back on.

On an Apple Wallet pass with artwork, Apple shows the event's name on top of the artwork. If your artwork or logo already shows the name, turn off Event name on Apple Wallet on the Look tab and the artwork is shown with nothing over it. Google Wallet always shows the event's name.

To reword one row and leave the rest, type a name into the box beside that row in Pass rows. A row with a name of its own keeps it, whatever the wording says.

Renaming a label or turning one off changes passes people already hold, so they update within about fifteen minutes like any other change.

Seeing what a pass looks like

The Apple Wallet and Google Wallet screens in Customize show a mockup of the card, using the same colors, rows and layout the real pass uses. The Look tab beside it holds the colors, the artwork and the layout, and lets you give one ticket type a pass of its own.

Download a sample pass, under the card, gives you the real thing to install. It has the event's design and no ticket, so it can't be used to get in. On the Apple Wallet screen it downloads a pass file. On the Google Wallet screen it opens Google Wallet in a new tab, where you can save the sample to your Google account. Open it on a phone, which is the only place a pass looks the way an attendee sees it.

Receipts

Receipts decides how a paid order's confirmation email gives the buyer their receipt. Buyers can always download the receipt from their order page.

• Receipt is attached to the email as a PDF is what every event does to start with.
• No attachment, but there is a link in the email to download the receipt as a PDF puts a link in the email instead.
• No attachment, no link leaves the receipt out of the email. View your order in the email opens the order page, so keep that button on in Customize. If you hide it, the email has no way to the receipt.

This only changes the receipt. An unpaid order's invoice email still has the invoice attached.

The address this event's email comes from

If you've set up your own email addresses, Send this event’s email from chooses which one sends this event's ticket and order emails. The first option follows your default address, so the event changes with it. Only addresses on live domains are listed.

When you remove the address an event uses, the event goes back to your default address.

Where replies go

Turn on Set a custom reply-to address for this event and enter a Reply-to address to have replies to this event's email go there. While it's off, they go to the address the event sends from, or to that address's own reply-to. You can set it whether or not you have an email sender of your own.

Automated emails

Automated emails has a switch for each email Tito sends automatically that you can switch off for this event, such as the order confirmation and each attendee's ticket. They all start on. Under each one is what changes for people if you switch it off. Once it's off, the email isn't sent for this event, and the order's history or the ticket's activity says it wasn't.

An email you send yourself still goes, such as a confirmation you resend from an order or a ticket you tick to send when you reassign it. The emails that can never be switched off are listed on Messages.

Ticket types in imported email messages

In a custom email message imported from Tito Pro, {{ticket.type}} becomes the ticket type’s name. An order email lists each ticket type in the order once. A ticket email uses that ticket’s type.

Good to know

• A removal or cancellation makes the place available again immediately.
• You can make the same changes yourself from Orders whatever is switched on here.