Your event
After registering
What someone can change once they've ordered: details, removals and refunds, and the code they show at the door.
What you can do here
Four questions about what a booker or attendee can do on their own after they've ordered. All four start off. Attendees can already update their own details without you turning anything on.
Leaving the questions until later
On an event that asks its questions after the order is confirmed, whoever ordered goes to the questions as soon as their payment goes through. Finish this later takes them to their order page instead. The order page says what is still outstanding and leads back to the same questions.
What the order page says is outstanding
The order page opens with a bar showing how many tickets have somebody named on them, and one button for whatever is left to do. It asks for the names first, because naming somebody is what sends them their own ticket, and becomes the unanswered questions once everybody is named.
Two things are never counted there. Tickets on an anonymous ticket type collect no name, and questions you ask each attendee are answered by that attendee on their own ticket page.
Once you stop attendees changing their details, the button stops appearing and the bar stays.
Stopping attendees changing their details
The person named on a ticket can fix their own name, email and any questions you asked them, from their ticket page. That happens without you switching anything on.
Stop attendees changing their details takes it away. Attendees can keep changing until sets the moment it starts, and leaving it blank stops them straight away. A ticket type can set its own date for either.
Once changes are stopped, the ticket page and the order page say so where the edit link used to be. What to tell them is that sentence. It arrives written for you, and you can add to it or replace it. Use it to give a date, or an address to write to.
Leave those words as they came and every attendee reads them in their own language. Change them and they read yours, in the one language you wrote. Somebody who follows an old link to the edit page gets the same sentence there.
Stopping attendees changing an email address
The address on a ticket is where that ticket goes, so changing it moves the ticket to somebody else. Stop attendees and bookers changing an email address leaves that to you.
Once a ticket has an address on it, the attendee reads the address on their ticket page instead of a box, with a line under it asking them to come to you. Whoever ordered reads the same thing on the page where they name their group.
Names and answers stay editable throughout, and a ticket with nobody on it still takes an address, so a half-named order can still be finished.
Or assign this ticket to someone else goes as well, on the tickets that already have an address. Handing a ticket to a different person is the other way of putting a different address on it.
You change an address yourself from the attendee's page, under Actions and Edit their details and answers.
Stopping attendees changing their details already covers the address. Use this one where you want names and answers to stay open.
Self-service removals and refunds
Let people change or cancel their own orders is the one that moves money. From their own order page, whoever ordered can remove a ticket or an item, or cancel the whole order. Anything they paid comes back automatically. People can change or cancel until closes that window, and no more changes are possible after it.
The links only appear where Tito can send the money back. A complimentary or offline-paid order shows none of them, and that booker comes to you.
One person managing the whole order
The booker manages the whole order puts a single code on the order page covering every ticket in it. Whoever ordered gets one confirmation for the whole group, and no per-ticket assignment emails go out. Scanning that code at the door checks the whole group in, with counts per ticket type.
Adding it to a calendar
Let people add the event to their calendar is on for every event. On their order page, their ticket page and in their confirmation email, people get a choice of Google Calendar, Outlook, or a calendar file to download.
On both pages the button appears beside the event's name, at the top, with the date underneath it. Where you have given the event a venue, a Get directions menu appears under that date as well, the same one the event page has.
When a booking covers more than one date, such as the event plus a workshop, people get the calendar file alone. It holds every date in the booking, the event's own included.
Switch it off and the links and the file both go, including in confirmation emails already sent.
Adding it to a phone's wallet
Every ticket page and every ticket email offers the pass. On the ticket page it is an Add to wallet menu, holding Add to Apple Wallet and Add to Google Wallet. Where only one of the two is available, it is that one link instead. The pass puts the ticket itself on the booker's phone: the barcode a door scans, the event's name, when it starts and where. Both wallets follow the one setting in Customize, so switching passes off switches off both.
There's nothing to set up: no Apple developer account, no Google account and no certificate. A voided or refunded ticket keeps its pass, and the pass says it's no longer valid.
A pass already on someone's phone stays up to date. Change the venue or move the start time and the passes update within about fifteen minutes. A phone with no signal at the door won't pick up a change made after somebody left for the venue, so send an email as well for a same-day change.
Changing the words on a pass
The rows on a pass are labeled Event, Name, Ticket, Date, Time, Venue and Order. Open Customize, pick Apple Wallet or Google Wallet from the list of screens, and the Words tab lets you rename any of them. Rename Name to Member and every pass for the event says Member above the person's name.
Two of the labels can only be changed here. The heading at the top of the card shows the event's name, and a canceled ticket has a note saying it is no longer valid.
If you only want one row worded differently, name that row in the pass design instead. A row with a name of its own keeps it, whatever the wording says.
Renaming a label changes passes people already hold, so they update within about fifteen minutes like any other change.
Seeing what a pass looks like
The Apple Wallet and Google Wallet screens in Customize show a mockup of the card, using the same colors, rows and layout the real pass uses.
Download a sample pass, under the card, gives you the real thing to install. It has the event's design and no ticket, so it can't be used to get in. Open it on a phone, which is the only place a pass looks the way an attendee sees it.
Good to know
- A removal or cancellation makes the place available again immediately.
- You can make the same changes yourself from Orders whatever is switched on here.