Task · Discounts

Set up a discount

Set up a percentage or a fixed amount off, and the code or codes people type to get it.

9 steps · About 3 minutes

1. Open Share and select Discounts

   Your eventShareDiscounts

2. Select New discount

   Everything is on one screen: the code people will type, and what typing it gets them.

   go.tito.io/acme/summer-fetes-summer-fete/admin/discounts?new=1

3. Under Code, choose how the codes are made

   - One code is a code you type. How many times it can be used limits it, and left blank, anybody can use it as often as they like. - A batch of one-off codes makes up to 500 random codes at once, or more if Tito support has raised the limit for your account. Start every code with gives them all the same opening, such as SPONSOR, and How many times each code can be used starts on 1. - A list you already have takes codes you paste in, or a CSV file. An optional second column is a code's own limit, and an optional third is who it's for. The list goes in when every row is valid, and invalid rows are listed by line number. - To give each code its own amount, use Import discounts instead, from the New discount menu. See Import a spreadsheet of discounts.

   Say what it’s for opens a note only you see. It shows under the codes in your lists, so you can tell one batch from another.

4. Under Start with one of these, take a template, or ignore them

   Each template fills in the boxes below with a common discount, and you can change any of it afterwards. Hide these suggestions takes the templates away for good.

5. Choose Percentage off or Fixed amount off

   Then enter the Percent or the Amount. 0 takes nothing off, for a discount that only changes which tickets buyers see. A discount that covers a whole order completes it as a free order, and the code still counts as used. Card payments have a minimum, so an order left between free and that minimum can't be paid for. Once the discount is saved, its own page says so with the amount if this discount can do that to one of your tickets. On an event that takes more than one currency, Amount is a row with a column per currency, your own first. A fixed amount comes off orders in a currency only when you've filled that currency's box in, so leave one blank and the code does nothing for a buyer paying in it. A percentage works in every currency and has no extra boxes.

6. Under Applies, choose To each ticket or To the entire order

   A fixed amount set against the whole order is spread across the tickets in it.

7. Under Advanced, set anything else the discount needs

   Advanced holds the settings most discounts don't need, and opens by itself whenever one of them is on.

   Turn on Apply only to certain tickets to fix the discount to some ticket types. Off, it covers every ticket type, including any you add later. On, tick the types it covers, and at least one has to be ticked. A buyer who later swaps to another ticket keeps the discount on the new one only if you ticked that type too.

   Under Buyers who type its codes see, choose Only these tickets to show a buyer who types one of its codes only the ticket types you ticked. The rest of the tickets on your event page are hidden from them. Add-ons and donations still show. Once a code is used up or outside its dates, the buyer sees every ticket again.

   Turn on Set a minimum or maximum for each ticket type to control how many tickets in an order the discount comes off. It's there for a discount To each ticket, and each ticket type in the order is counted on its own. Fill in either box, or both.

   • Minimum of each ticket type is how many of a ticket type an order needs before the discount comes off that ticket type. Fewer than that, and they're full price.
   • Maximum of each ticket type is how many of each ticket type the discount comes off. Any more of that type are full price.

   A buyer whose order doesn't reach the minimum on any ticket type is told the code doesn't apply to their selection.

   Tickets a buyer adds to their order later count toward both. The minimum includes the tickets already on the order, and the maximum includes the ones the discount has already come off.

   Turn on Show hidden tickets to let its codes show tickets you keep off the event page, and tick the tickets. Only tickets that aren't on your event page are listed. A buyer who types one of its codes on the event page sees those tickets in the list, each with a line naming the code, and can buy them.

   Once its codes are used up or outside its dates says what happens after a code's last use, and before the discount starts or after it ends.

   • Hide these tickets again takes them back off the page.
   • Keep showing them, at full price leaves them there for anyone who types the code, without the discount.

   On an event with volume prices, switch off Applies on top of volume prices to keep the discount off them. A buyer who takes enough of a ticket for one of its volume prices pays that price with nothing off those tickets, and still gets the discount on their other tickets.

   Turn on Set availability dates to give the discount a start or an end, and fill in Discount starts, Discount ends, or both. They're in the event's own timezone, and they cover every code under this discount, including codes you add later. Off, the codes work from the moment you create them until you delete them. A buyer who types a code before the start is told which day the discount opens. After the end, they're told it's expired. If the discount keeps showing hidden tickets at full price, the code still shows them outside the dates, without the discount.

   A discount's tickets can also be set from the other end, on a ticket type's own page under Discounts. See Choose which discounts come off a ticket.

8. Give it a Name, if you want one

   The name is how you find this discount in your lists and reports, and buyers don't see it. Left blank, the discount goes by its code.

9. Select Create discount

   One code opens on its own page, with the link that applies it. Share at the top of that page shows the link as a QR code you can save and print. A batch opens on the batch's page with Download CSV, so you can send the codes out, and every code in it is a row on the Discounts list.