Task · Orders

Fix an answer a booker gave at checkout

Correct an answer given once for the whole order, like a purchase order number or a school name.

3 steps · About 1 minute

1. Open the order from Orders

   Your eventOrders

   go.tito.io/acme/summer-fete/admin/orders

2. On the order's own page, open Actions and select Edit order details

   It appears whenever the order holds an answer given once for the whole order. That covers your order form questions, and anything you answered yourself under Order details when you created the order. Opening the Order details row shows the same Edit link.

3. Change the answers and select Save details

   Answers an attendee gave are edited from Attendees.

   Open the attendee and select Edit there. A question you put on a ticket type is answered per attendee when somebody buys from your event page, so that is where its answers live.

   Uploaded files can't be swapped here.

   A file answer is shown so you can open it. To replace one, ask the booker to send it again.

   Bookers can fix these themselves from their own order page. That needs the order to be paid, and Let attendees update their details switched on in the event's settings.