Task · Invitations

Send invitations out

Email one, or a batch, and write the message that goes with it.

9 steps · About 2 minutes · Needs: Invitations with email addresses on them

1. Open the invitation and select Send email

   While it is open and has not been sent, the button is in the box at the top of the page. Otherwise it is in the Actions menu, where it reads Resend email once it has been out.

   Your eventShareInvitations

   go.tito.io/acme/summer-fetes-summer-fete/admin/invitations

2. Check the email, or write your own

   Select Edit invitation message to change the message for this email, then Apply changes to preview it before sending. You can add a note separately. The greeting, branding, and invitation button stay in place. Change the event’s default wording in Customize. The first email is saved for resending. Editing a resend affects that send only.

   From starts on The event’s sender. If your account has more than one sender, you can pick another for this email.

   Preview text is optional. It's the line an inbox shows after the subject, and it's hidden in the email itself. Leave it empty and the inbox shows the first words of the email.

   To write the email yourself, select Start from an empty email. It keeps the subject, and Message body starts empty. Their name goes at the top and the button to accept goes underneath, so what you write is the part in the middle. Use the standard email goes back to the invitation's own wording.

   The message body is the same box you write messages in, with bold, italic, headings, lists and links. Insert adds their name, your event details, a picture, a photo grid or a button. Adding a picture or a photo grid needs permission to send messages.

   A button you add points at Their invitation to begin with, the same link as the button to accept. To put the way to accept in the middle of your message, add a button there and take the one underneath out with Arrange in Customize.

   Words can go there too. Select them, press Cmd+K (Ctrl+K on Windows) and pick Their invitation, and each person's link opens their own invitation.

   The email uses the banner, logo and colors from Customize, on the Invitation email screen. See Customize.

3. Read the line at the top of the invitation

   It names the address the email went to. If the account has no sending address set up yet, the line says nothing was sent. See Set up your email sender.

4. For a batch, tick several on the Invitations list

   Then choose Send / resend email.

5. Read the count, then send

   It says how many emails go out, who has had this invitation before and is getting another, how many rows are skipped for having no email address, how many are skipped for being revoked, and how many are skipped because they are waiting on your approval or were turned down. The batch goes out in Tito’s wording, which you can change under Customize on the Invitation email screen. To write the email yourself, send that invitation on its own. The list opens straight away and says how many people the emails are going to.

6. To send a whole list at once, open the list and use Send or Remind

   Send goes to everyone on the list who has an address, has not been emailed yet and has not yet replied. Remind goes to everyone who has been emailed and has not replied. Both show a count and ask you to confirm before anything goes out.

7. To send everyone still waiting, on every list, use Send on the line at the top of Invitations

   The line counts the invitations with an email address that have never been sent and are still unanswered. Send opens the same confirmation, and the count on it is what goes out. Once everyone has had theirs, the line says so instead.

8. Read who the emails go to before you confirm

   The confirmation says how many people it reaches, and See who they are opens the list showing only them. The same two groups are under the list's filter, as Not sent yet and Awaiting a reply, so you can check either at any time.

9. Open See this email to read what goes out

   It shows the email as the first person will get it. Edit this wording under it opens the invitation email in Customize, and the wording you save there is what the batch sends.

   A revoked invitation is not emailed.

   Its link answers that the invitation is not available, so Send email is not offered on it and a batch leaves it out. Reinstate it from the invitation's own page to send it again.

   An invitation past its deadline is emailed, with a warning first.

   The send page says the link has lapsed and that whoever gets the email will be turned away, and offers Extend deadline so you can reopen it there. A batch counts these and says how many have lapsed. Sending anyway is a real choice, so the button still works.

   What goes out can't be recalled.

   The count on the confirmation page is what will be emailed, including when you selected every invitation matching a filter. Read it before you send.

   A large batch takes a few minutes to go out.

   The emails are sent one after another once you confirm, and each invitation counts as sent from the moment you press. While some are still being sent, the list says how many are left, and refreshing the page updates the number. You can leave the page, and the emails are still sent.

   Pressing send twice doesn't email anybody twice.

   A repeat press within a couple of minutes, or a reload after one, reaches nobody a second time. Nor does pressing again while a batch is still going out. If an email can't be delivered, that invitation goes back to Not sent yet, ready for the next Send.

   Resend email sends the invitation they already had.

   The page shows the email as it will arrive, with the subject filled in from the first one. To add a few lines above the invitation, select Add an optional note in the email, under their name. The note has the same formatting as a message, and Insert adds their name. The note then shows in the email where it will go. Point at it and select Edit note to change it or remove it. Without a note, the invitation goes out again as it was.

   Start from an empty email works here too, for one email in your own words. The next Resend email still sends the first one.

   Some invitations emailed before this page existed go out again in Tito’s wording, and the page shows that wording before anything is sent. You can change it under Customize on the Invitation email screen.

   Somebody who has already accepted gets a link to their RSVP.

   An email to a person who has claimed carries their RSVP link, and the email on the send page shows it. Their invitation link answers that the invitation has been redeemed, so the RSVP is the page that opens their tickets and their guests. See Invitations.

   An invitation works whether or not you ever email it.

   The personal link is the invitation, so handing it over any other way works the same.

   A paid invitation needs payments connected before it can be claimed.

   If the ticket has a price and no payment method is connected yet, the send page says so and still sends. Whoever you invited is told on arrival that the invitation isn't ready and to come back later. Connecting payments makes the link they already have work. Any one method is enough. An account taking only PayPal can invite people to paid tickets, and they choose how to pay when they claim.

Use the API

The API can preview and send invitation emails or reminders in batches of up to 500. Review the recipients and deadlines before confirming a batch. Expired invitations are included. Each result tells you whether the email is on its way, recorded without sending, failed, or skipped.