Your event

Ticket types

A ticket type is one of the things people choose at checkout, with its own name, price and cap.

An event might sell an adult ticket and a child ticket, for example, or an early bird and a standard. A type can also be priced from other types, so a family ticket can be worked out from two adults and two children. A type can have rules about what has to be bought alongside it too.

Ticket types is in Set up.

When ordering stops

The list opens with the date registration closes for the whole event. A ticket's own status can't say this: a type that still reads On sale takes no orders once that date has passed. Change opens When to close registration in a panel over the list, so you can set it without leaving the page.

Once that date has passed, the list says so at the top.

When there's one free ticket

When an event has one ticket on sale and it's free, your event page shows that ticket's sign-up form in place of the list of tickets. It asks for a name, an email address and the ticket's questions, and Confirm registers the person in one step. It asks the questions there even when the event asks its questions after the order. RSVP for multiple people, under the button, opens the list of tickets so one person can register several. It shows only when an order can hold more than one ticket. A widget on your website shows Register for that ticket, which opens the same form.

To show the questions without the ticket's name and price above them, switch on Leave this ticket’s name off the sign-up form in the ticket's settings.

The list of ticket types says so at the top while this is on. A second ticket on sale, or a price on this one, brings the list of tickets back.

The event page keeps the list of tickets when the ticket comes with add-ons, times to choose or a companion ticket, or asks a question that takes a file.

The type's own page

Open a ticket type and Questions is the first thing under the name, listing what this ticket asks its holder. What comes with it follows, listing the sessions, items and donations that come with this ticket and what each one means for the buyer.

Under those the page is one line per fact: Where it’s shown says which pages sell it, and so on down. Select a row and it opens in place, showing everything there is to choose from. A fact this ticket has nothing to say about has no line at all.

Add something, beside that heading, is the way to put something else on the ticket. It opens a list of everything the event already has that could go on this ticket, and you tick what you want.

New offering, at the top of that list, is for anything you haven't made yet.

A discount is not set from here. Which tickets a code works on belongs to the discount, in Discounts.

Ticket settings is the last line, and it appears once something on this ticket has been changed from what Tito does by default. It lists what changed, and has the way to the full set of settings.

Good to know

• Tickets in unpaid orders count against the cap as well as paid ones. If an order is refunded or canceled, or an unpaid one runs out of time, those tickets go back on sale on their own.
• A ticket type nobody has bought can be deleted. One somebody has bought is archived instead, and the people holding one keep their tickets. See Delete or archive a ticket type.
• Reorder, beside New ticket type, sets the order everything appears in on your event page: tickets, add-ons and donations together.

Events imported from Tito Pro

A ticket's description in Tito Pro is imported with the event, and follows Pro until you change it. It shows as one line of text, with list items separated by a dot. Once you change a ticket's Description in Tito, Pro's changes don't reach it.

API

You can set companion and free-ticket rules through the API. See the API reference.