Getting started

How booking works

The path from the event page to the ticket in their inbox.

The event page

The same event page serves from your own address and, when you allow it, from Tito's shared address. A design you customize shows on your own address, and the shared address always uses the standard design.

Ticket types on sale show with a quantity picker. If the event offers more than one language, a switcher is in the corner, and a language chosen there is remembered for a year.

Choosing quantities and selecting the button under the ticket list sends the whole selection to checkout.

Anything with a price goes to Your details before paying, which asks the booker's own name and email, the address the tickets and the receipt go to. If the event asks questions of its own, they appear on this same page, alongside a holder name and email for each ticket of an assignable type.

An event set to collect its questions after payment still asks for the name and email here. A free selection skips this page, because the claim screen asks the same two things.

A Your order list on that page shows what is being bought and what it comes to, with Continue to payment under it.

Payments

Free orders skip payment. The next page asks for the booker's details, and tickets are issued on Confirm.

Anything with a price sends the buyer to pay, either on Stripe's own payment page or on a payment form inside the event page, depending on how you set the event up. The form inside the page keeps a plain button underneath it that goes to Stripe's own payment page for the same order, so a buyer whose browser can't load the form can still pay.

That form shows the same Your order list, with a line for each thing bought and each rate of tax charged. Where Stripe offers to charge in the buyer's own currency, the total follows the currency they pick and the lines show what was bought without amounts.

An order that's still unpaid shows what it comes to on its own page, above the button that takes the buyer to pay. That button goes straight to payment when your event takes money one way. When there's more than one, it opens a page to choose from first. An order being paid by bank transfer shows the amount there with the account details to transfer to.

After the order

Every order gets its own page at a private link that the booker and you both have. It needs no account and no sign-in. A line on it confirms a copy is on its way to the booker's email, and offers to fix that address there and then.

Each ticket on the order links to its own page. A paid order links to both a receipt and an invoice. An order that has not been paid yet links to the invoice only, because a receipt is evidence that money arrived.

The invoice shows its own number, your business details, the issue date, the date of the event it covers, the tax charged on each rate and the total. The number is taken the first time somebody opens the invoice, and that order keeps it from then on.

Where the event sells anything a booker can pick up afterwards, the order page offers it under Add to this order. Something priced sends them to pay for that addition on its own. Something free is added immediately. Each addition stays its own line, with its own receipt line.

Confirmation emails

A confirmation email goes out the moment an order is paid or claimed for free.

When the order has a single ticket, that email is the ticket: the stub with the attendee's name on it, the code to scan at the door with the reference printed underneath, when and where the event is, whatever they answered at checkout, and what they paid.

When the order has several tickets, the email is a summary of who each one is for and its reference, and each person gets their own full email, with their own code, as soon as they're named.

The code is inside the message, so it still shows in an inbox that blocks pictures. The reference is under it, and door staff can find someone by reference when a code won't scan.

Notes

• When the account has no outgoing mail set up, that confirmation email is recorded instead of sent. Worth knowing if a booker says one never arrived.
• What was paid appears in the booker's own confirmation, and stays out of the ticket email sent on to a colleague or a guest.
• A declined card sends the buyer back to try again or pick another payment method. Nothing is charged, and the order stays pending until they do.