Getting started
Your first event
Where your events are listed, what the dashboard shows you, and how to archive one.
What you can do here
Creating an event takes a name and gives you a public page immediately.
The dashboard
Dashboard is the account's front page. What it shows depends on how far your account has got. A new account gets a welcome message and a Create your first event button. Once you have an event, it shows that event's address ready to copy, and once orders arrive it shows revenue and ticket figures.
The page below the greeting is four blocks: Last viewed event and Registrations across the top, Your events and Recent activity under them.
Last viewed event holds the event you were last working in and opens that event's own admin. Under the name are the same four figures the event's own overview leads with: tickets issued, money collected, paid orders and how many have checked in. It's per person, so a colleague signing in sees whichever event they were last in.
Registrations charts the last 30 days, one bar per day, oldest on the left. The bars are grouped into calendar weeks, with each week's opening date underneath. It counts registrations across every event in the account, on the day each order was paid, and a refunded ticket comes back out of the day it arrived on. A day with nothing on it shows as a gap, and weekends are in a lighter shade. Underneath is the total for the window, and the busiest day when more than one day has taken anything.
Hovering a day shows what it was made of: the date, then every event that took a registration that day and how many it took.
Your events lists the five events coming up soonest, in one flat list whether or not they belong to a series, and All events opens the full list where you can group and filter by one. Next up appears beside the name of whichever upcoming event is soonest, with how long there is to go. Each row shows one figure: how it's selling, against the quantity when the event has a cap and as a plain count when it doesn't. Money, orders and check-ins are on the event's own overview.
Recent activity names the last few orders across every event, newest first: who ordered, how many tickets, and which event they're for. Somebody you added by hand reads as added rather than ordered, and names whoever added them when we know who that was. Somebody who took the ticket you invited them to reads as claimed. Selecting one opens that order. All activity underneath opens the full feed, which lists every event's sales day by day, in tickets and money, with refunds and orders still waiting to be paid marked as such.
The events list
Events lists every event in the account, searchable by name or web address. Each row shows the event's date beside its name, its web address and series underneath, and a label saying who can see it: Public, Secret, Draft or Archived. Selecting the row opens that event's own admin, and the ↗ beside the label opens its public page.
Events are ordered with whatever is coming up soonest first, then everything that's already happened, most recent first. An event with no date yet is at the end.
The list opens on Current and upcoming, and Filter switches to Past or All. An event that runs over several days stays current until the day it ends.
Archiving an event
Events stay for good, and their orders, tickets and takings stay with them. When you're finished with one, Archive it from the row's ⋯ menu on Events, or from the same menu beside the event's own name. It leaves your lists, including Your events on the home page, and you'll find it under Archived in the Filter menu.
An archived event has an Archived label beside its name, on the list and on its own Overview, with Restore there to bring it back. Restore is on the row's ⋯ menu too, and either way you land back on the list holding the event.
Archiving closes the event's public page and takes it off your public listings. Everything you've already shared keeps working: order and ticket links, portals, ticket requests, audience pages, and the widget on your own site. Its tickets still scan at the door.
Restoring puts the page back exactly as it was. If the event was Secret before you archived it, it's Secret again afterwards.
To stop selling, close the event's ticket sales instead. That's a separate control on the event itself.
The event overview
Opening any event gives you its Overview, the event's own version of the dashboard, showing how each ticket type is selling.
Collected there is the money the event actually took: what buyers were charged, less anything you've handed back. Select it for the Income and deductions report, which opens on that same figure and then takes tax and payment fees off it, down to what you keep.
The event's public address is under its name, with View event page beside it.
The Changes tab
Activity has two tabs. Sales shows the account's sales and refunds day by day. Changes shows who changed what: edits to event details and to every settings panel, ticket type names and prices, product settings, questions, and tax rates. Publishing a design and rearranging the event page show here too.
Each row records the change, who made it, and the before and after, for example price €25.00 → €30.00.
Changes reaches back ninety days.
Good to know
- A paid, on-sale ticket type shows a warning on both the dashboard and the event overview until payments are configured. See Going live before sharing a paid event's link.
- A web address you type yourself is lowercase letters, digits and dashes, and a handful of words are reserved. Leave it to fill itself in from the name and you never meet either rule.