Getting started

Your first event

Where your events are listed, what the dashboard shows you, and how to archive one.

Creating an event takes a name and gives you an event page immediately.

The dashboard

Dashboard is the account's front page. What it shows depends on how far your account has got. Once you have an event, it shows that event's address ready to copy, and once orders arrive it shows revenue and ticket figures.

A new account opens on Let’s make your first event. Give the event a name and a date and choose Create event. The event page beside the form shows what you type as you type it. Skip for now goes to the dashboard without making one.

The event is created public, with one free ticket type, and a window shows its address as a QR code and a link to copy. Add details opens the event's settings at its venue and dates. The event's overview shows the same button until the event has a venue, a description or an end time. To get the link or the QR code again later, see Share your event.

The page below the greeting opens on one of your events. With only one event, it's that one. Otherwise it's the event you last looked at, or the one coming up soonest if you haven't opened any yet. It's per person, so a colleague signing in sees their own.

Open event goes into that event's admin, and View page opens its event page. Until the event has sold anything, the card says how many things are left to set up for it and names the next one. Once it sells, it shows the same figures the event's own overview leads with: money collected, days to go, paid orders and tickets issued.

Under it are your registrations, your other events and recent activity.

Registrations charts the last 30 days, one bar per day, oldest on the left. The bars are grouped into calendar weeks, with each week's opening date underneath. It counts registrations across every event in the account, on the day each order was paid, and a refunded ticket comes back out of the day it arrived on. A day with nothing on it shows as a gap, and weekends are in a lighter shade. Underneath is the total for the window, and the busiest day when more than one day has taken anything.

Hovering a day shows what it was made of: the date, then every event that took a registration that day and how many it took.

Your events lists the five events coming up soonest, in one flat list whether or not they belong to a series, and All events opens the full list where you can group and filter by one. Next up appears beside the name of whichever upcoming event is soonest, with how long there is to go. Each row shows one figure: how it's selling, against the quantity when the event has a cap and as a plain count when it doesn't. Money, orders and check-ins are on the event's own overview.

Recent activity names the last few orders across every event, newest first: who ordered, how many tickets, and which event they're for. Somebody you added by hand reads as added rather than ordered, and names whoever added them when we know who that was. Somebody who took the ticket you invited them to reads as claimed. Selecting one opens that order. All activity underneath opens the full feed, which lists every event's sales day by day, in tickets and money, with refunds and orders still waiting to be paid marked as such.

The events list

Events lists every event in the account, searchable by name or web address. Each row shows the event's date beside its name, its web address and series underneath, and a label saying who can see it: public, unlisted, secret, draft or archived. Selecting the row opens that event's own admin, and the ↗ beside the label opens its event page.

Events are ordered with whatever is coming up soonest first, then everything that's already happened, most recent first. An event with no date yet is at the end.

The list opens on Current and upcoming, shown as a chip in the bar. Its × shows every event. The filter can show past events too, and Archived, second in its menu, lists the events you've archived. An event that runs over several days stays current until the day it ends.

Archiving an event

An event that has taken a payment stays for good, with its orders, tickets and takings. One that has never taken a payment can be deleted. When you're finished with one, Archive it from the row's ⋯ menu on Events, or from the same menu beside the event's own name. It leaves your lists. To find it again, choose Archived from the filter on the events list.

An archived event has an Archived label beside its name, on the list and on its own overview, with Restore there to bring it back. Restore is on the row's ⋯ menu too, and either way you land back on the list holding the event.

Archiving closes the event page and takes it off your public listings. Everything you've already shared keeps working: order and ticket links, portals, ticket requests, audience pages, and the widget on your own site. Its tickets still scan at the door. To look at the page yourself, use View event page.

Restoring puts the page back exactly as it was. If the event was Secret before you archived it, it's Secret again afterwards.

To stop selling, close the event's ticket sales instead. That's a separate control on the event itself.

The event overview

Opening any event gives you its Overview, the event's own version of the dashboard, showing how each ticket type is selling.

When something the event uses still needs setting up, the overview opens with a list of it, above the figures. Each item says what's missing, and its button opens the setting that fixes it. The list covers four things:

• a way to take payment, when the event has paid tickets
• somewhere for bank transfers to go, when bank transfer is on: Stripe's own bank details for each buyer on a euro event, or your own bank account
• a translation for each extra language you've switched on
• your email domain, while it's waiting to be verified

Once nothing is left, the list goes. An archived event doesn't show it.

Collected there is the money the event actually took: what buyers were charged, less anything you've handed back. Select it for the Income and deductions report, which opens on that same figure and then takes tax and payment fees off it, down to what you keep.

The event's public address is under its name, with View event page beside it.

Activity at the foot of the overview lists the latest changes to the event and who made them. All activity opens every change on the Changes tab.

The Changes tab

Activity has two tabs. Sales shows the account's sales and refunds day by day. Changes shows who changed what: edits to event details and to every settings panel, ticket type names and prices, product settings, questions, and tax rates. Publishing a design and rearranging the event page show here too.

Each row records the change, who made it, and the before and after, for example price €25.00 → €30.00. The name of an event or a ticket type in a row opens it.

Changes reaches back ninety days.

Good to know

• Until payments are connected, a paid, on-sale ticket type is on the event's list of things left to set up. The event overview shows that list, and your account home names it as the next step. See Going live before sharing a paid event's link.
• The list of what's left to set up shows each colleague only what their role lets them fix. A colleague who can't open the event's settings doesn't see the list at all.
• A web address you type yourself is lowercase letters, digits and dashes, and a handful of words are reserved. Leave it to fill itself in from the name and you never meet either rule.