Your account
Email senders
Send ticket and order email from domains you own, instead of Tito's own address, one for each event if you like.
What you can do here
Every ticket and order email is sent from an address you chose, so people can reply somewhere you read. You can set up more than one domain, and as many addresses on each as you need.
You'll need a domain you own and access to change its DNS records. To send through your own mail server instead, with no records to add, see Send through your own mail server.
Select Add sender, enter the whole From address, like tickets@myconf.com, and a from name if you want one. Then select Add sender again to save it.
When the domain is new to your account, its page opens with three groups of DNS records to add at your domain's own provider:
- DKIM, one CNAME record per DKIM key.
- The mail server record, an MX record on a
tito-mail.subdomain of your sending domain. - SPF, a TXT record alongside it.
Add every one of them exactly as the page shows, type, name and value. Most providers apply a DNS change within minutes, and it can take up to an hour to be visible everywhere. Tito checks every 15 minutes and ticks each record it finds, so press Check now when you'd rather not wait.
Many providers want only the part of the name that comes before your domain. At a provider managing myconf.com, a record named abc123._domainkey.myconf.com goes in as abc123._domainkey, and the provider adds myconf.com itself. Pasting the whole name into a box like that creates a record at abc123._domainkey.myconf.com.myconf.com. When Tito finds one of your records under a longer name like that, the page says where it found it and what to put in the Name box instead.
More addresses on one domain
A domain is verified once, and every address on it sends as soon as the domain is live. To add one, select the link at the foot of the domain's addresses. Fill in the part before the @, a from name and, if replies should go somewhere else, a Reply-to address, then select Add address.
Entering an address on a domain you already have into Add sender adds it the same way, with nothing more to verify.
To change an address's from name or where its replies go, open the address from the list.
To check an address works, open the address and select Send me a test from its Actions menu. Tito sends one short email from that address to the address you sign in with. You can send 5 tests an hour, and only from a domain that’s Live.
Your default sender
The first address you set up is your default. Every event sends from it unless you choose another address for that event. To change it, open the address you want and choose Make this the default from Actions.
An event chooses its own address in its settings, under After registering. Until that address's domain is live, the event's email is sent from your default address.
Replies to one event can go somewhere else. Turn on Set a custom reply-to address for this event, under After registering, and enter an address. Replies to that event's email go there, whichever address it's sent from.
When none of your addresses can send an email, because a domain isn't live yet or sending from it failed, Tito's own address sends it. Replies still go to your address, or to its reply-to.
If a domain that was Live stops sending, it shows Not sending in the list, and its page says what to check. Wherever you send an email, a note under From says it's going from Tito's own address for now. The note goes away by itself once an email from that domain goes through again, including a test you send yourself.
Choosing a sender for one email
When you send an email by hand, From lets you pick any of your live senders for that email. That covers a message, an invitation, a ticket email and a resent order confirmation. The event’s sender sends from whatever the event sends from.
A message keeps the sender you picked, and a scheduled message is sent from it. If that sender isn't live when the message goes, the event's sender is used.
Bringing a sender from Tito Pro
Tito support can transfer your verified senders from Tito Pro, with every address on each domain. Each event keeps the address it used there, and your default on Pro is your default here. A change you make here stays, even while your events are still being copied from Tito Pro.
Good to know
The page shows Waiting for DNS until every one of them checks out. Then it goes Live on its own.
- Remove domain…, in a domain's Actions menu, takes it and every address on it off at any time. Events that chose one of its addresses send from your default address again. Removing the domain your default address is on means events that don't choose one send from Tito's own address.
- Remove address…, in an address's own menu, takes only that address off. Events that chose it send from your default address again. A domain always keeps at least one address, so the last one comes off with the domain.
Removing an address or domain makes affected unsent messages use their event's sender. Sent messages keep their recorded sender.
A record was checked and didn't match, which is different from one that hasn't appeared yet. The usual causes are a missing character, an extra trailing dot, or a value pasted into the wrong field. Check each value against the page exactly, then press Check now again.