Task · Bank transfers and invoices

Let a buyer pay by bank transfer

A buyer commits to wiring the money, gets an invoice, and holds their tickets while it clears.

3 steps · About 2 minutes

1. Open the event's Settings, then Payment

   Asking Help me for bank transfer opens the same settings in a panel over the screen you're on.

   Your eventSettings

2. Tick Allow payment by bank transfer, under Bank transfer

   Days to pay after they book is how long the buyer gets, and it's 14 days until you change it.

   go.tito.io/acme/summer-fetes-summer-fete/admin/settings/payment

   Under If the order still isn’t paid, you can keep the order until you cancel it, or choose Cancel the unpaid order automatically and the number of days after the due date. Canceling puts its tickets back on sale.

   Each reminder and chaser is a day of its own, up to six of each. Under Reminders, Remind the buyer before the due date and Chase the buyer after the due date email the buyer either side of the due date. Add a day under either one, and remove a day with the button beside it.

3. Select Save

   This needs somewhere for the money to go.

   Fill in Account holder and IBAN at Invoicing and buyers wire to you in any currency, signed in or not. With Stripe connected instead, Stripe supplies the account details and matches the money as it arrives, and only a signed-in customer sees the option. The event page shows customers a link to sign in. Set up both and Where transfers go on that page chooses which.

   The order stays unpaid and holds its tickets while you wait.

   A sequentially numbered invoice with the transfer details is issued the moment they commit. Your own details on that invoice come from Invoicing.

   An audience can turn bank transfer off for its own page. If bank transfer is the only way your account takes payment, buyers on that audience's page don't see the paid tickets. The audience's own page tells you, with Offer bank transfer here to turn it back on. See Give a group their own booking page.